How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Missoula Mold Remediation to be treated fairly and honestly. If something went wrong, tell us. This page covers how to file a complaint and what comes after. It is a general template and is not legal advice.

Topics We Handle

You can write to us about:

• Your experience when you called or contacted Missoula Mold Remediation
• The way your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, pricing, test results, work and customer service. If you have a problem with work done in your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and a provider who repeatedly falls short of what we expect may be removed. Please understand that Missoula Mold Remediation cannot settle contract disputes, refund a provider's work or make decisions for a provider.

Filing a Complaint

Email enquiries@moldremediationmissoula.com and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider, and then reply with what we found and any steps we are taking.

Still Unhappy?

If our reply does not satisfy you, answer it and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. If your state licenses mold assessors or remediators, the licensing agency may be able to help too.

Contact

Email: enquiries@moldremediationmissoula.com